P's Luxe Glamor Shipping Policy

Effective Date: December 27, 2025

Shipping Options

Domestic US Shipping

Shipping Rates:

• Standard Shipping (5-7 business days) - $8.99 flat rate

• Priority Shipping (3-5 business days) - $13 flat rate

• Express Shipping (1-3 business days) - $35 flat rate

Free Shipping:

• Free standard shipping on orders over $100

All US territories are treated as domestic shipping - no customs fees or international duties.

International Shipping

• International orders - Contact us for a quote

International Shipping Notes:

• International customers are responsible for all customs duties, taxes, and fees

• Delivery times may vary based on customs processing

• We are not responsible for delays caused by customs

Processing Time

Order Processing:

• All orders are processed within 1-3 business days (Monday-Friday)

• Orders placed on weekends or holidays will be processed the next business day

• You will receive an email confirmation when your order has been placed

• You will receive a shipping confirmation with tracking information once your order ships

Handmade Products:

• Hair oils are handcrafted in small batches

• If an item is temporarily out of stock, we will notify you when they are back in stock

• Made-to-order items may require 3-5 business days before shipping

Tracking Your Order

Tracking Information:

• All shipped orders include tracking

• You will receive tracking information via email once your order ships

• Track your package through USPS or the provided carrier link

Order Updates:

• Check your email for shipping updates

• Contact us if you don't receive order confirmation within 3 business days of ordering

Shipping Carriers

We ship via:

• USPS (US Postal Service) - Primary carrier for all domestic and international orders

Packaging

Product Protection:

• All products are carefully packaged to prevent damage during shipping

• Hair oils are wrapped in bubble wrap and sealed to prevent leaking

• Wigs and hair extensions are packaged in protective bags or boxes

• We use minimal packaging to reduce waste

Shipping Restrictions

We Cannot Ship:

• To P.O. boxes for certain courier services (USPS P.O. boxes are acceptable)

• To addresses that cannot be verified

Shipping Limitations:

• During extreme weather conditions, shipments may be delayed

• We are not responsible for delays caused by weather, natural disasters, or carrier issues

Damaged or Lost Packages

Damaged During Shipping:

• If your package arrives damaged, please take photos immediately

• Contact us within 48 hours of delivery via email at hello@psluxeglamor.com.

• We will work with you to resolve the issue.

Lost Packages:

• If tracking shows your package as delivered but you didn't receive it:

  • Check with neighbors or household members

  • Verify the delivery address

  • Contact us within 5 days and we'll open an investigation with the carrier

• We are not responsible for packages marked as delivered by the carrier

Missing Items:

• If items are missing from your order, contact us within 48 hours of receiving it

• We will verify your order and ship missing items at no additional cost

Address Changes

Before Shipping:

• If you need to change your shipping address, contact us immediately

• Address changes can only be made before the order ships

After Shipping:

• Once an order has shipped, we cannot change the delivery address

• Contact the shipping carrier directly with your tracking number to request address updates

• Additional fees may apply for address corrections

Incorrect Address:

• If you provide an incorrect shipping address and the package is returned to us, you will be responsible for reshipping fees

• Please double-check your shipping address before completing your order

Delivery Issues

Delivery Attempts:

• Carriers typically make 2-3 delivery attempts

• If delivery is unsuccessful, the package will be held at the local post office or returned to sender

• You will receive a notification about pickup availability

Unclaimed Packages:

• If a package is returned to us as unclaimed or undeliverable, you will be responsible for reshipping costs

• If Refund requested, it will be issued minus original shipping costs

Returns & Exchanges

Return Eligibility:

• Unopened products in original packaging can be returned within 14 days of delivery

• Hair oils and opened products cannot be returned due to hygiene and safety reasons

• Defective or damaged products can be exchanged or refunded

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or damaged

• We recommend using a trackable shipping method

Refunds:

• Refunds will be processed within 5-7 business days of receiving the returned item

• Original shipping costs are non-refundable

For complete return details, see our full Return & Exchange Policy

Holiday Shipping

Peak Season:

• During holidays (November-December), processing and shipping times may be extended

• We recommend ordering early to ensure delivery before holidays

• Holiday cutoff dates will be posted on our website

Holiday Delays:

• Carrier delays are common during peak seasons

• We are not responsible for carrier delays during holidays

Contact Us

Questions About Your Order?

📱 Text/Call: 340-203-0484
📧 Email: hello@psluxeglamor.com
📷 Instagram: @pluxeglamor
🌐 Website: www.pluxeglamor.com

Customer Service Hours:

Available daily via email and text message (before 8:00 PM). We typically respond within 24 hours.

Policy Updates

P's Luxe Glamor reserves the right to update this shipping policy at any time. Changes will be posted on our website. Your continued use of our services constitutes acceptance of any changes.

Thank you for shopping with P's Luxe Glamor!

We appreciate your business and strive to provide the best possible shipping experience.